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FAQ

 

FREQUENTLY ASKED QUESTIONS

How can I purchase products from you? We accept orders online and by phone. It is very convenient and secure. Our website is secured by GeoTrust SSL (2048-bit signatures and provides up to 256-bit encryption), and customer payments are processed securely. You may conveniently place orders on our website 24 hours a day through your computer, laptop, tablet, or smartphone.

To order by phone:

(551) 333-8899 Monday-Friday 10:00 AM to 5:00 PM EST (Eastern Standard Time)

What payment methods do you accept? We are a PayPal Verified Business.

  • Credit Cards and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal

Where are you located? Our office is located in Philadelphia, Pennsylvania, in the USA. We ship all orders from here.

Do you accept international orders? Yes, we are very pleased to serve our international customers. Please visit our International Orders section for more detailed information regarding shipping and import duties.

Do you charge taxes? No Sales Tax on orders within the United States.

What is you return policy? We do accept returns. Please refer to Shipping & Returns for more detailed information.

Is my information safe? Yes. All customer information is safe and secure. Our website is secured by GeoTrust SSL (2048-bit signatures and provides up to 256-bit encryption), and customer payments are processed securely. Our website does not store any payment information. Medshroom does NOT share, sell, or loan any personal information to third parties, except for shipping purposes.

Does Medshroom.com have a mobile website? Yes, when you access our website through a mobile device such as a smartphone or a tablet, our website has a fully integrated mobile template for easy navigation and ordering. (Scan QR Code Below)

 



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