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Shipping & Returns

USA ORDERS

-No Sales Tax for orders in the USA

-Free Shipping on all orders over $40 within the USA (includes all 50 states and the territories of American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the US Virgin Islands). We proudly ship to APO/FPO/DPO addresses.

-$5.75 flat rate shipping on all orders under $40 (includes all 50 states and the territories of American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the US Virgin Islands). We proudly ship to APO/FPO/DPO addreses.

-We ship most of our orders via USPS (Priority Mail, First Class Mail Parcel, and Standard Post). Tracking information will be provided at the time of shipment.

-Shipping times vary by location, anywhere from 2-7 days.

-Sometimes, it is necessary to split a shipment into several packages, in which case, we will cover the extra charges.

-Orders with items in stock usually ship within 24 hours. For out of stock items, orders will be shipped as soon as it becomes available.

INTERNATIONAL ORDERS
We are pleased to serve international customers. Please refer to International Orders for more detailed information.
 
SHIPPING POLICY
Medshroom.com is not responsible for any undeliverable packages due to wrong addresses, refusal or unavailability to accept delivery. If a package is returned to us for any of the above  reasons, we will issue a refund in the following manner: The total amount of the order, minus the shipping charge, and 20% of the value of the order (as a re-stocking fee). You will receive a tracking number or delivery confirmation number as soon as your package is shipped.

RETURNS
Returns are accepted within 45 days from the purchase date, provided that the items are unopened and sealed. We apologize but we cannot accept returns for items that have been opened or used. Customers are responsible for the return shipping. If a return or exchange is necessary due to our mistake (wrong item), we will pay for the return shipping.

To return an item, simply contact us by email with a return request, we will issue a Return Authorization Number (you must have this number for a return), along with return instructions. Once we receive the item, we will process and issue the refund. It may take 7-14 days for a refund to be credited back to the originating source.

FRAUD

We reserve the right to deny or cancel any orders that may be deemed as suspicious or fraudulent. In certain cases, we may require additional information and/or documentation from the buyer in order to process a transaction. We will report ALL fraudulent purchases to the appropriate entities which may include law enforcement.



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